Shipping policy

SHIPPING POLICY

General Information
  • Shipping is a flat rate of $5.
  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return, we recommend purchasing tracking and keeping shipping receipts for your records.
Local Order Pickup
  • What is Local Pickup?
    • Local Pickup allows you to order items on our website and pick them up for free at our Bladenboro shop. Local Pickup is listed on the shipping section at checkout, and can be picked up the same day if placed by Noon (central time) Tuesday through Saturday.
  • How to place a Local Pickup Order:
    • To place an order using Local Pickup on our website:
      1. Find an item and select color, size and quantity (if applicable).
      2. Select Local Pickup on the shipping method section at checkout.
      3. Our Local Pickup address is: 125 South Main Street, Suite B, Bladenboro NC 28320
    • 4. Proceed to checkout and submit order.
      5. Wait until you receive a “Ready for Pickup” notification email before you go to the store to pick up your order.